Considered Business Solutions Ltd specialises in customer contact centre and office administration operational excellence.

This is delivered by the focussed prioritisation of eliminating waste and non-value added functions while implementing process, behavioural and cultural improvements where they are actually required.

Areas of expertise include:

• Business Process Re-Engineering (BPR)
• Business Process Improvement (BPI)
• Process Documentation
• Process Mapping (‘As Is' and ‘To Be')
• Organisational Change
• Individual and Organisational Behaviour
• Performance Management
• Contact Centre Forecasting and Resourcing
• Quality & Compliance Frameworks
• Workflow Applications
• Management Information Systems

Business functions where the above have been successfully implemented are

• Inbound Call Centres
• Outbound Call Centres
• Blended Call Centres
• Back Office Administration Functions
• Customer Contact Centre Operations
  

Businesses where the above techniques have been effectively applied include general insurance, motor insurance, investment banking and pensions within the regulated UK market.

Lean methodology – the reduction of waste - is fully embraced and implemented as the way that this company works. It's not just another buzzword!